Meetic automatically renews each subscription at the end of the term, unless the user takes explicit action. This tacit renewal mechanism, common among dating sites, regularly generates unexpected charges. The cancellation procedure exists, but it varies depending on the subscription channel (website, iOS app, Google Play), and each channel imposes its own steps.
Tacit renewal and the Omnibus directive: what Meetic must tell you before renewal
The transposition in France of the European directive known as “Omnibus” (ordinance n°2021-1734 of December 22, 2021) has strengthened the obligation of pre-contractual information regarding the duration, automatic renewal, and cancellation terms of digital subscriptions. Meetic, like any online service, must clearly display this information before subscription.
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Since 2023, consumer associations such as UFC-Que Choisir and CLCV have relied on these texts to remind that a lack of clear information on tacit renewal can justify a dispute. If you have not been properly informed of the renewal conditions, you have a lever to contest the charge with customer service, or even with the mediator.
At the same time, the DGCCRF has been targeting subscription cancellation processes deemed too complex in online subscription services since 2023-2024. The requirement is simple: cancellation must be as easy as subscription. Dating sites, including Meetic, are targeted when the cancellation button is considered too inaccessible.
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This recent regulatory framework changes the game. Before following a technical procedure, it may be useful to check if you received a renewal reminder by email before the renewal. Its absence constitutes a valid argument. You can also cancel your Meetic subscription on Infos Net to consult the detailed steps tailored to your situation.
Meetic cancellation according to the subscription channel: website, iOS, or Google Play
The cancellation method depends entirely on where you subscribed to your subscription. Cancelling in the wrong place has no effect, and automatic renewal continues.
Subscription made on the Meetic website
Log in to your account from a web browser. Cancelling from the mobile app does not always provide access to the same options.
- Go to the “My Account” section, then to the section dedicated to subscription and payment
- Select the option to cancel automatic renewal, not the deletion of the profile (the two are distinct)
- Confirm the cancellation and keep the confirmation email that Meetic sends to the email associated with the account
Canceling the renewal does not delete your profile. You retain access to paid features until the end of the current period. Deleting the account is a separate step, accessible in the profile settings.
Subscription made via the App Store (iOS)
If you paid via Apple, Meetic does not directly manage your subscription. Cancellation must go through the settings of your iPhone or iPad. Open Settings, tap on your Apple ID, then select “Subscriptions”. Find Meetic in the list and tap “Cancel Subscription”.
Subscription made via Google Play
The same logic applies for Android. Open the Google Play Store app, tap on your profile picture, then select “Payments and subscriptions”. Find Meetic and cancel the renewal. Uninstalling the app does not cancel the subscription – this is a common trap that explains many unwanted charges.
Meetic right of withdrawal: time frame and actual conditions
The consumer code grants a fourteen-day right of withdrawal for contracts concluded at a distance. This right applies to a Meetic subscription, but with a nuance that competitors rarely mention in detail.
If you have used the paid features during this period (sending messages, viewing Premium profiles), Meetic can invoke the waiver of the right of withdrawal as soon as the service execution has begun with your consent. The box checked during subscription, often overlooked, serves precisely to materialize this consent.
The available data does not allow for a systematic conclusion that the withdrawal will be refused. In practice, some users obtain a partial refund by contacting customer service by email in the first few days. Others encounter a refusal. Sending a written request by mail or email, explicitly mentioning article L221-18 of the consumer code, remains the most solid approach.
Deleting the Meetic profile after subscription cancellation
Once the renewal is canceled, your profile remains visible on the platform until the end of the paid period, then switches to a free version. Personal data (photos, description, conversation history) remain stored as long as the account exists.
To permanently delete your profile, log in to the website, go to “My Account,” and look for the account deletion option. Meetic sometimes offers a temporary suspension before permanent deletion. Deleting the account results in the irreversible loss of all data, including contacts and exchanged messages.
Since the implementation of the GDPR, you can also request the deletion of your personal data via the dedicated form or by email to customer service. The processing time is a maximum of one month.
Cancelling a Meetic subscription takes only a few minutes when going through the correct channel. The most common point of friction remains the confusion between cancellation of renewal, deletion of the profile, and withdrawal, three distinct actions that do not produce the same effects. Checking the original subscription channel before any action avoids most unpleasant surprises.